Last Updated: April 29, 2025
1. INTRODUCTION
Dogwood Solar, LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dogwoodsolar.com and use our services, including our text messaging services provided through Aircall.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
2. INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information that you voluntarily provide to us, which may include:
- Name
- Email address
- Phone number
- Mailing address
- Other information you choose to provide
Usage Information that is automatically collected when you visit our website, including:
- IP address
- Browser type
- Operating system
- Referring website
- Pages you view
- Time spent on pages
- Links clicked
- Cookies and other tracking technologies
3. HOW WE USE YOUR INFORMATION
Dogwood Solar, LLC uses the information we collect solely for the following purposes:
- Provide, maintain, and improve our solar energy services
- Process transactions and manage your account
- Send administrative information regarding your solar installation or service
- Send marketing and promotional communications about solar energy products and services
- Respond to your inquiries and provide customer support
- Request feedback about your experience with our services
- Monitor and analyze usage trends to improve our website and services
We never sell, rent, or share your personal information with third parties for marketing purposes or any other purposes unrelated to our services.
4. TEXT MESSAGING SERVICES AND OPT-IN
4.1 Text Messaging Opt-In
When you provide your phone number and consent to receive text messages from us, we collect and process this information solely for the purpose of communicating with you via the Aircall messaging service. By providing your phone number and opting in to receive text messages, you acknowledge that:
- You consent to receive recurring text messages from Dogwood Solar, LLC via Aircall
- Message and data rates may apply based on your mobile carrier’s terms
- Your consent is not a condition of purchase
- You can opt out at any time by replying “STOP” to any message we send
4.2 Information Sharing Exclusion for Text Messaging
IMPORTANT: Dogwood Solar, LLC does not share or sell any client information with third parties. Additionally, we explicitly exclude text messaging opt-in information from any limited disclosure scenarios outlined in Section 5. Your text messaging opt-in information, including your phone number and related consent records, will not be sold, rented, or otherwise shared with third parties for any purpose. This information is used exclusively to facilitate our direct communications with you.
5. NO SHARING OR SELLING OF YOUR INFORMATION
Dogwood Solar, LLC does not share or sell any client information with third parties. We are committed to maintaining the privacy and confidentiality of all information you entrust to us.
The only limited circumstances in which information may be disclosed are:
- With service providers who are contractually bound to maintain confidentiality and only process data as necessary to provide services on our behalf (such as Aircall for messaging services)
- With professional advisors (such as lawyers or accountants) who are bound by professional confidentiality obligations
- With government bodies or law enforcement agencies when legally required
- With successor entities in the unlikely event of a merger, acquisition, or sale of all or a portion of our assets
Exclusion: All the above categories explicitly exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances except as strictly necessary to provide our text messaging service.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. DATA SECURITY
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.
8. YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to delete your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
9. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
10. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.
11. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
Dogwood Solar, LLC
1501 Creekwood Parkway, STE 110
Columbia, MO 65202
info@dogwoodsolar.com
573.447.6526